Pigeon Forge, TN · Serving the Smokies 24/7

Frequently Asked Questions

Practical tips for every service we offer — pick a category below, or just call and we'll walk you through it.

Emergency Towing

Move as far off the road as you safely can and turn on your hazard lights while you wait.
Dispatch is staffed 24/7/365, including holidays — call any time, day or night.
Have your exact location ready (mile marker, cross street, or landmark) to speed up response.
On a blind curve or narrow shoulder, stay clear of the vehicle rather than waiting inside it.
Pricing is quoted before a truck is dispatched, regardless of the hour.

Grade, traction, and cable angle all change on a slope — mention the specific road or grade when you call.
Stay with the vehicle only if it's safe to do so on gravel or dirt roads.
Summer storms and winter ice both change how a recovery is approached, so describe current conditions.
This service covers steep cabin driveways as well as Parkway shoulders.
Equipment is matched to the slope, so pricing can vary based on the terrain described.

Covers both engine-less travel trailers/fifth wheels and motorhomes — mention which type when you call.
A wheel sunk into a soft campsite pad is one of the most common calls; trailer dollies prevent axle damage.
If the camper and tow vehicle have become disconnected or are at an angle, they're often recovered separately.
This service also covers campsite and storage-lot pickups, not just roadside breakdowns.
Let dispatch know the camper or RV's make and model so the right equipment is sent.

Stay inside the vehicle if it's not safe to exit; turn on hazard lights and move to the shoulder only if you can do so safely.
The scene is photographed before the vehicle is moved, which becomes part of your insurance paperwork.
An itemized invoice is provided that an adjuster can work from directly.
Dispatch can speak directly with your insurance company if needed.
A rollover or off-road accident usually calls for a wrecker rather than a standard flatbed.

This service requires authorization from the property's owner or manager — it's never a blind enforcement sweep.
Cabin rental overstays between guest turnovers are one of the most common calls.
Photo documentation of the vehicle and violation is available on request.
Property managers can set up a standing authorization rather than calling for each individual tow.
Have the property address, vehicle description, and reason for the tow ready when you call.

Pricing is quoted as a flat rate for the full trip based on mileage and vehicle type, not a per-mile surprise.
A little advance notice helps line up the right truck and driver for longer hauls.
RVs, campers, and trailers can usually be hauled long-distance as well as cars.
Have your starting point and exact destination ready when you call for an accurate quote.
This is the right service for getting a broken-down vehicle home across state lines, not just to the nearest shop.

Stay near the vehicle and have ID ready to confirm ownership when the technician arrives.
Modern door seals and electronics call for inflatable wedges and long-reach tools, not an old slim-jim.
A dead key fob battery can look like a lockout — mention if the fob isn't responding at all.
Locked-out cabin guests are one of the most common calls in this area.
Pricing is the same regardless of the hour — no separate overnight surcharge.

Mountain driving — frequent stops, accessories at overlooks, steep grades — drains batteries faster than flat-road commuting.
Commercial-grade packs are carried that work on diesel trucks, not just passenger cars.
If the battery won't hold a charge after starting, that's worth mentioning to the technician.
Have your vehicle's make and model ready when you call.
A jump start is sometimes only a temporary fix — ask the technician if a tow to a shop makes more sense.

Enough gas is brought to reach the nearest open station — not a full tank.
Let dispatch know whether your vehicle takes gasoline or diesel.
The stretch between Pigeon Forge and the national park is a common spot to run dry — overlooks tempt drivers further than the tank allows.
Pricing covers both the service call and the fuel itself, quoted before dispatch.
This service is available throughout the Parkway corridor and surrounding pull-offs.

If you have a usable spare, a technician can typically swap it in a few minutes roadside.
Many newer vehicles don't include a spare — in that case, a tow to the nearest tire shop is the next step.
The curvy foothill roads and gravel shoulders around Pigeon Forge are especially hard on tires.
A patch or repair is a shop job; roadside service swaps to the spare only.
Mention if the flat happened on a blind curve or narrow shoulder so the technician can park safely.

Call now and a Pigeon Forge–based truck starts moving the second you hang up.